Effective date: July 11, 2026
Who we are
This Privacy Policy describes how Phoenix Subliminals (“we,” “us,” or “our”) collects, uses, and shares information when you visit or make a purchase from phoenixsubliminal.com (the “Site”). Our business address is 3021 196th St SW, Lynnwood, WA 98036. If you have questions about this policy, you can reach us at [email protected].
Information we collect
Information you give us. When you create an account, place an order, or contact us, we collect information such as your name, email address, billing address, and any customization choices you make when building a personalized subliminal audio product. If you contact us for support or use our live chat, we collect the contents of that conversation and the contact details you provide.
Payment information. Payments are processed by Stripe. We do not store your full card number on our servers — Stripe handles that data directly under its own privacy policy, available at stripe.com/privacy.
Information collected automatically. Like most websites, we automatically collect certain information when you visit the Site, including your IP address, browser type, device information, pages viewed, and referring URLs, through cookies and similar tracking technologies.
Cookies and tracking technologies
We use cookies and similar technologies for a few purposes:
- Essential cookies — needed for core site functions like your shopping cart, checkout, and account login.
- Analytics cookies — we use Google Analytics (via Google Site Kit) to understand how visitors use the Site, so we can improve it.
- Advertising cookies — we use Google Ads and Google Listings & Ads to show relevant ads and measure their performance, including remarketing to past visitors.
You can control or disable cookies through your browser settings, and you can opt out of Google’s advertising cookies at adssettings.google.com. Blocking cookies may affect how parts of the Site function.
How we use your information
We use the information we collect to:
- Process orders, build your personalized audio products, and deliver your digital downloads
- Send order confirmations, receipts, and download/account emails
- Respond to customer support requests and live chat messages
- Send marketing emails if you’ve opted in — you can unsubscribe at any time via the link in any email
- Analyze site usage and improve our products and the Site
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal and tax obligations
Who we share your data with
We do not sell your personal information. We share information only with service providers who help us run the Site and our business, including:
- Stripe — payment processing
- ConvertKit and SendFox — email marketing, if you’ve subscribed
- Google (Analytics, Ads, Listings & Ads) — site analytics and advertising
- Tawk.to — live chat support
- WP Mail SMTP — delivery of transactional emails (order confirmations, receipts, etc.)
- Other subliminal audio producers — if your account is banned for repeated refund abuse, fraud, or evading a prior ban, we may share relevant account information with other businesses in the subliminal audio industry as described in our Terms of Service
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or sale of assets.
How long we retain your data
We retain order and account information for as long as needed to fulfill orders, provide customer support, and meet our legal and tax obligations. If you ask us to delete your account, we will delete or anonymize your personal information except where we’re required to keep it for legal, accounting, or fraud-prevention purposes.
Your rights and choices
Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain uses of it (for example, marketing or analytics tracking). To exercise any of these rights, email us at [email protected] and we’ll respond as required by applicable law.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Children’s privacy
The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data security
We use reasonable technical and organizational measures to protect your information, including security tools like iThemes Security and Stripe’s PCI-compliant payment processing. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
International visitors
Our business is based in the United States, and information we collect is processed and stored in the United States. If you’re visiting from outside the U.S., you understand that your information will be transferred to and processed in the U.S.
Changes to this policy
We may update this Privacy Policy from time to time. We’ll post any changes on this page and update the effective date above.
Phone numbers and SMS messages
If you call our published phone number, (817) 497-8274, and we’re unable to answer, we collect the phone number you called from in order to send you a single automated text message acknowledging the missed call. We do not use this number for marketing calls or texts, and we do not share it with third parties except as needed to deliver the message itself (our SMS platform provider). You can stop receiving these messages at any time by replying STOP.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Phoenix Subliminals
3021 196th St SW
Lynnwood, WA 98036
Phone: (817) 497-8274
[email protected]